Terms of service
Terms of Service
Last Updated: September 2026
Welcome to Bhagalpuri Dull Chadar, operated by Riyashree Fashion and Retail Private Limited. These Terms of Service govern your use of our website, products and services. By accessing our website or placing an order, you agree to these Terms.
1. General
Throughout these Terms, “we”, “us” and “our” refer to Riyashree Fashion and Retail Private Limited, operating the Bhagalpuri Dull Chadar website.
We reserve the right to update or modify these Terms when necessary. Changes will become effective when published on the website, subject to applicable law.
2. Online Store
By purchasing from our website, you confirm that the information provided by you, including your name, mobile number, email address, billing address and shipping address, is accurate and complete.
You must not use our website, products or services for any unlawful or prohibited purpose.
3. Products
We make reasonable efforts to accurately display product descriptions, dimensions, colours, photographs and other information.
As our products are textile products, minor variations in colour, weave, texture, pattern placement, tassels or finishing may occur. Product colours may also appear slightly different depending on photography, lighting and your device's display settings.
Such reasonable variations do not necessarily constitute a product defect.
4. Pricing
All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.
Prices, discounts and promotional offers may change from time to time.
The price applicable to your purchase will generally be the price displayed at the time the order is successfully placed, subject to correction of genuine technical or pricing errors and applicable law.
5. Orders
Placing an order does not necessarily constitute final acceptance of that order.
We reserve the right, where reasonably necessary, to cancel or refuse an order due to circumstances including:
- Product unavailability
- Incorrect product or pricing information
- Payment failure
- Suspected fraudulent transactions
- Incorrect or incomplete delivery information
- Technical or operational errors
If a prepaid order is cancelled by us and payment has already been successfully received, the applicable amount will be refunded according to our refund process.
6. Payments
Available payment methods will be displayed during checkout.
Payments may be processed through third-party payment gateways and financial service providers. Their respective terms, privacy practices and processing requirements may also apply.
An order may not be considered successfully placed until the applicable payment or order confirmation process has been completed.
7. Shipping & Delivery
We deliver orders to serviceable locations in India.
Estimated delivery timelines shown on the website are estimates and may be affected by courier operations, weather, public holidays, incorrect addresses, remote locations or other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for further information.
8. Returns, Exchanges & Refunds
Eligible returns, exchanges and refunds are governed by our Return & Refund Policy.
Customers should review the applicable return conditions before placing an order.
Products returned in used, washed, altered or damaged condition, or otherwise outside the applicable return conditions, may not qualify for return or refund.
Nothing in these Terms limits any rights available to consumers under applicable law.
9. Order Cancellation
Customers may request cancellation before an order has been shipped.
Once an order has been processed or dispatched, cancellation may not always be possible. Any subsequent return request will be handled according to our Return & Refund Policy.
10. Accuracy of Information
We endeavour to keep information on the website accurate and current. However, occasional typographical errors, inaccuracies or omissions may occur regarding product descriptions, prices, promotions, availability or other information.
Where permitted by applicable law, we may correct such errors and update information.
11. Intellectual Property
Unless otherwise stated, the website's branding, logos, graphics, photographs, product content, written content, design elements and other original materials are owned by or lawfully used by Riyashree Fashion and Retail Private Limited.
Our trademarks and brand identity may not be copied, reproduced, modified, distributed or commercially used without appropriate authorisation.
12. Prohibited Use
You must not use the website to engage in unlawful activities, attempt unauthorised access, introduce malicious software, interfere with website security, impersonate another person, submit fraudulent information, scrape or misuse protected website content, or infringe our or another party's intellectual-property rights.
13. Third-Party Services
Certain website functionality may depend on third-party services such as Shopify, payment processors, shipping providers, analytics providers and communication platforms.
We are not responsible for independent third-party websites or services except to the extent required under applicable law.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.
By using the website, you acknowledge that information required to process your order may be shared with appropriate service providers, such as payment and logistics partners, as described in our Privacy Policy.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Riyashree Fashion and Retail Private Limited will not be liable for indirect, incidental or consequential losses arising solely from the use or inability to use the website.
Nothing in these Terms excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted.
16. Governing Law
These Terms will be governed by the laws of India.
Any disputes will be subject to the jurisdiction of the competent courts in Bhagalpur, Bihar, except where applicable consumer or other laws provide otherwise.
17. Contact Information
Questions regarding these Terms of Service or your order can be directed to:
Bhagalpuri Dull Chadar
Operated by Riyashree Fashion and Retail Private Limited
Customer Support: +91 7903025655
Orders & WhatsApp: +91 9060208999
Email: Riyashreefr@gmail.com
Registered/Business Address:
BC 005 0252, Ankita Niwas,
Ghat Kinara Road, Gopi Mohan Ghosh Lane,
Budhanath, Bhagalpur, Bihar – 812001, India